Jaime Rafael Daza Gonzalez

Business Strategy & Analytics Leader

Washington, DC • jdazagonzalez23@gmail.com • +1 305-922-4415 • linkedin.com/in/jaime-daza • github.com/chipidaza23

Summary

Business strategy and analytics leader who turns ambiguous business, customer, and technology problems into decision-ready analysis, scalable workflows, and measurable performance improvements. Experience spans acquisition integration, executive reporting, customer routing, data quality, access controls, vendor delivery, and automation across multi-location operations and technology services. Combines hands-on business ownership with an M.S. in Information Systems Technology, including concentrations in Technology Project Management and Information Assurance.

Experience

Odeko — Operations Manager

Dec 2025 – Present · Washington, DC

Led post-acquisition integration after Compass Coffee's supply chain division moved to Odeko, rebuilding operational data and workflows inside a new platform without a transition period.
Reconciled approximately 200 supplier transactions, identified pricing discrepancies, and delivered cleaned analysis for leadership review.
Applied data-integrity controls across parallel systems and established role-aligned access and permission structures for the new platform.
Manage operating-budget responsibilities, payroll inputs, staff schedules, and personnel decisions including hiring, promotion, and termination.
Manage $20K–$40K in weekly purchasing across approximately 15 supplier relationships and authored SOPs for merger-affected teams.

Compass Coffee — Logistics Manager

Jan 2025 – Dec 2025 · Washington, DC

Owned purchasing, inventory, and delivery operations for 25 locations plus e-commerce and wholesale; managed a five-person team, $3M in rotating inventory, and 99.9% on-time delivery.
Diagnosed inventory inaccuracies affecting roughly 20%–30% of warehouse counts and built a Python ordering model using sales velocity, inventory levels, and supplier lead times.
Automated nightly NetSuite report ingestion and COO-level reporting through Python, cron, and n8n workflows.
Reduced café mis-picks by approximately 75% based on formally tracked NetSuite reports and stockouts by approximately 35% based on personally calculated weekly trends.

Compass Coffee — Technology & Application Support Technician

Jun 2024 – Dec 2024 · Washington, DC

Provided primary technology support across 25 locations and improved issue-resolution turnaround by 26% through structured troubleshooting, SOPs, and a recurring-issue knowledge base.
Served as primary technician on five café buildouts under the facilities manager/project lead, installing and configuring POS, networking, cameras, and access-control technology.

MCC Technology Services — IT Consultant

Jun 2023 – Jan 2025 · Remote / Delaware

Delivered an eight-month Nextiva IVR project from business case and vendor negotiation through requirements, configuration, testing, zero-downtime launch, and production support.
Designed role-based database access and implemented password and authentication requirements for client-facing platforms.
Led a Service Fusion-to-Google Workspace migration with an estimated 60% improvement in client operational efficiency.
Sustained vendor advocacy until Nextiva released call transcripts as a production feature, enabling downstream client-content workflows.

GNrL Studios — Board Advisor, Information Technologies

May 2017 – May 2025 · Remote

Advised on digital-infrastructure security and technology strategy for an e-commerce platform, including secure payments, multi-region access, platform hardening, geo-specific routing, and currency conversion.

Goldey-Beacom College — IT Service Technician

Oct 2019 – May 2021 · Wilmington, DE

Provided first-line IT support, identity verification, account provisioning, password resets, troubleshooting, escalation, and institutional security-policy enforcement.

Selected Projects

DC Multilateral Jobs

Built and operates a Python and JavaScript job board that validates coverage across five official sources, with search, qualification filters, direct employer links, career guides, monitoring, and Vercel deployment.

Blitz

Co-founded Blitz; its current website presents web design and digital presence services, including professional email and Google Business Profile setup. Earlier Blitz MVP work included Next.js, Stripe payments, authentication, and protected workflows.

ForecastHub

Open-source FastAPI and Next.js operational-intelligence tool with AutoARIMA and Seasonal Naive forecasts, prediction intervals, reorder alerts, safety-stock, reorder-point, EOQ logic, and a natural-language inventory advisor.

Education & Training

M.S., Information Systems Technology
Wilmington University, 2021–2024
Technology Project Management and Information Assurance

B.S., Business Administration
Goldey-Beacom College, 2017–2021
NCAA Division II men's golf (CACC); taught golf lessons while in college

Training: Technology Project Management Certificate; Foundations of Cybersecurity; Foundations of Operationalizing MITRE ATT&CK v13; Threat Alignment for Purple Teams; ATT&CK Navigator; Purple Teaming; ATT&CK Workbench.

Tools & Capabilities

Analytics & automation: Python, n8n, NetSuite, Excel, Google Sheets, KPI design, executive reporting, SQL coursework.

Systems & delivery: Requirements, workflow design, testing, SOPs, Nextiva, Google Workspace, Square POS, GitHub Actions, Vercel.

Security foundation: IAM/RBAC, data integrity, authentication, NIST CSF and SP 800-53 coursework, MITRE ATT&CK and purple-team training, BCP/DR coursework.

Languages: English (fluent), Spanish (native).